Customer Service and Technical Support
nouncandidate·updated May 12, 2026
In the NICE Workforce Framework, cybersecurity work where a person: Addresses problems, installs, configures, troubleshoots, and provides maintenance and training in response to customer requirements or inquiries (e.g., tiered-level customer support).
Framework senses
National Initiative for Cybersecurity Careers and Studies (NICCS) Cybersecurity Lexicon1 senseview framework →
- §1
- In the NICE Workforce Framework, cybersecurity work where a person: Addresses problems, installs, configures, troubleshoots, and provides maintenance and training in response to customer requirements or inquiries (e.g., tiered-level customer support).