Information Technology service

nouncandidate·updated May 12, 2026

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A service provided to one or more customers by an Information Technology (IT) service provider. An IT service is based on the use of information technology and supports the customer’s business processes. An IT service is made up from a combination of people, processes, and technology and should be defined in a service level agreement.

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FFIEC IT Examination Handbook - Audit, April 20121 senseview framework →

§1: A service provided to one or more customers by an Information Technology (IT) service provider. An IT service is based on the use of information technology and supports the customer’s business processes. An IT service is made up from a combination of people, processes, and technology and should be defined in a service level agreement.