Service Level Agreement (SLA)
nounid
4129·updated May 9, 2026verified
Formal documents between an institution and its third-party service provider that outline an institution’s predetermined requirements for a service and establish incentives to meet, or penalties for failure to meet, the requirements. SLAs should specify and clarify performance expectations, establish accountability, and detail remedies or consequences if performance or service quality standards are not met.
MWE
Attested in
No recorded attestations. They are written when an MWE tagging stage is completed, stamped with the pack version and the document’s digest.
Classifications
Entity Type
Requirement85%llm-generatedllm:claude-haiku-4-5
Sensitivity
Internal72%llm-generatedllm:claude-haiku-4-5
Information Class
unclassified
Variants
- plural
- Service Level Agreement (SLA)S
- possessive
- Service Level Agreement (SLA)'s
- pluralpossessive
- Service Level Agreement (SLA)S'
Framework definitions
Federal Financial Institutions Examination Council (FFIEC) IT Examination Handbook Infobase, Glossary1 senseview framework →
- §1
- Formal documents between an institution and its third-party service provider that outline an institution’s predetermined requirements for a service and establish incentives to meet, or penalties for failure to meet, the requirements. SLAs should specify and clarify performance expectations, establish accountability, and detail remedies or consequences if performance or service quality standards are not met.
- §1 · legacy_primary
- Formal documents between an institution and its third-party service provider that outline an institution’s predetermined requirements for a service and establish incentives to meet, or penalties for failure to meet, the requirements. SLAs should specify and clarify performance expectations, establish accountability, and detail remedies or consequences if performance or service quality standards are not met.DR-088 backfill from the noun definition column
Outgoing relationships
No outgoing triples
This term is not the subject of any RDF-style relationship yet.
Incoming relationships
No incoming triples
No other term currently asserts a relationship to this one.