priority
nounverified·updated May 9, 2026
A category based on impact and urgency used to identify the relative importance of an incident, problem, or change and the required time for action to be taken. For example, the SLA may state that priority 2 incidents must be resolved within 12 hours.
Framework senses
- §1
- A category based on impact and urgency used to identify the relative importance of an incident, problem, or change and the required time for action to be taken. For example, the SLA may state that priority 2 incidents must be resolved within 12 hours.
- §1
- preceding in time
- §2
- status established in order of importance or urgency