home/glossary/priority

priority

nouncandidate·updated May 9, 2026

A category based on impact and urgency used to identify the relative importance of an incident, problem, or change and the required time for action to be taken. For example, the SLA may state that priority 2 incidents must be resolved within 12 hours.

Classifications

Entity Type

Metric72%llm-generatedllm:claude-haiku-4-5
?unassignedlast reviewed

Sensitivity

unclassified

Information Class

unclassified

Variants

plural
priorities
possessive
priority's
pluralpossessive
priorities'