home/dictionary/Chargeback

Chargeback

nouncandidate·updated May 9, 2026

A transaction generated when a cardholder disputes a transaction or when the merchant does not follow bankcard company procedures. The issuer and acquirer research the facts to determine which party is responsible for the transaction. If the merchant is unable to pay, the acquirer will have to cover the chargeback.

Framework senses

FFIEC IT Examination Handbook - Audit, April 20121 senseview framework →
§1
The charge a credit card merchant pays to a customer after the customer successfully disputes an item on his or her credit card statement.
Federal Financial Institutions Examination Council (FFIEC) IT Examination Handbook Infobase, Glossary1 senseview framework →
§1
A transaction generated when a cardholder disputes a transaction or when the merchant does not follow bankcard company procedures. The issuer and acquirer research the facts to determine which party is responsible for the transaction. If the merchant is unable to pay, the acquirer will have to cover the chargeback.