Service level agreement

nouncandidate·updated May 12, 2026

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An agreement, preferably documented, between a service provider and the customer(s)/user(s) that defines minimum performance targets for a service and how they will be measured

Framework senses

3 senses across 3 frameworks

ISACA Cybersecurity Glossary1 senseview framework →

§1: An agreement, preferably documented, between a service provider and the customer(s)/user(s) that defines minimum performance targets for a service and how they will be measured

NISTIR 7298: Glossary of Key Information Security Terms, Revision 21 senseview framework →

§1: Defines the specific responsibilities of the service provider and sets the customer expectations.

CNSSI-4009 (Glossary of Information Assurance Terms)1 senseview framework →

§1: Defines the specific responsibilities of the service provider and sets the customer expectations.