Service level agreement
nounverified· unreviewed·updated Aug 30, 2026
An agreement, preferably documented, between a service provider and the customer(s)/user(s) that defines minimum performance targets for a service and how they will be measured
MWEISACA Cybersecurity Glossary
Senses
NISTIR 7298: Glossary of Key Information Security Terms, Revision 2
Defines the specific responsibilities of the service provider and sets the customer expectations.
Classifications
Entity Type
Requirement0%rule-basedmulti_axis_classifier_low_confidence.v1
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Sensitivity
—60%llm-generatedllm:claude-haiku-4-5
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Information Class
—70%llm-generatedllm:claude-haiku-4-5
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Variants
- acronym
- SLA
- alternatephrasing
- Service-Level Agreement
- plural
- Service level agreementsService-Level Agreements
- possessive
- Service level agreement'sService-Level Agreement's
- pluralpossessive
- Service level agreements'Service-Level Agreements'