Service level agreement
nouncandidate·updated May 12, 2026
An agreement, preferably documented, between a service provider and the customer(s)/user(s) that defines minimum performance targets for a service and how they will be measured
MWE
Classifications
Entity Type
Requirement0%rule-basedmulti_axis_classifier_low_confidence.v1
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Sensitivity
—60%llm-generatedllm:claude-haiku-4-5
?unassignedlast reviewed —
Information Class
—70%llm-generatedllm:claude-haiku-4-5
?unassignedlast reviewed —
Variants
- acronym
- SLA
- alternatephrasing
- Service-Level Agreement
- plural
- Service level agreementsService-Level Agreements
- possessive
- Service level agreement'sService-Level Agreement's
- pluralpossessive
- Service level agreements'Service-Level Agreements'