Service level agreement
nounid
4128·updated May 12, 2026candidate
An agreement, preferably documented, between a service provider and the customer(s)/user(s) that defines minimum performance targets for a service and how they will be measured
MWE
Classifications
Entity Type
Requirement0%rule-basedmulti_axis_classifier_low_confidence.v1
Sensitivity
—60%llm-generatedllm:claude-haiku-4-5
Information Class
—70%llm-generatedllm:claude-haiku-4-5
Variants
- acronym
- SLA
- alternatephrasing
- Service-Level Agreement
- plural
- Service level agreementsService-Level Agreements
- possessive
- Service level agreement'sService-Level Agreement's
- pluralpossessive
- Service level agreements'Service-Level Agreements'
Framework definitions
- §1
- An agreement, preferably documented, between a service provider and the customer(s)/user(s) that defines minimum performance targets for a service and how they will be measured
- §1
- Defines the specific responsibilities of the service provider and sets the customer expectations.
- §1
- Defines the specific responsibilities of the service provider and sets the customer expectations.
Outgoing relationships
No outgoing triples
This term is not the subject of any RDF-style relationship yet.
Incoming relationships
No incoming triples
No other term currently asserts a relationship to this one.