Service level agreement
nounid
4128·updated Aug 30, 2026verified· unreviewed
An agreement, preferably documented, between a service provider and the customer(s)/user(s) that defines minimum performance targets for a service and how they will be measured
MWE
Attested in
No recorded attestations. They are written when an MWE tagging stage is completed, stamped with the pack version and the document’s digest.
Classifications
Entity Type
Requirement0%rule-basedmulti_axis_classifier_low_confidence.v1
Sensitivity
—60%llm-generatedllm:claude-haiku-4-5
Information Class
—70%llm-generatedllm:claude-haiku-4-5
Variants
- acronym
- SLA
- alternatephrasing
- Service-Level Agreement
- plural
- Service level agreementsService-Level Agreements
- possessive
- Service level agreement'sService-Level Agreement's
- pluralpossessive
- Service level agreements'Service-Level Agreements'
Framework definitions
- §1
- An agreement, preferably documented, between a service provider and the customer(s)/user(s) that defines minimum performance targets for a service and how they will be measured
- §1
- Defines the specific responsibilities of the service provider and sets the customer expectations.
- §1
- Defines the specific responsibilities of the service provider and sets the customer expectations.
- §1 · legacy_primary
- An agreement, preferably documented, between a service provider and the customer(s)/user(s) that defines minimum performance targets for a service and how they will be measuredDR-088 backfill from the noun definition column
Outgoing relationships
No outgoing triples
This term is not the subject of any RDF-style relationship yet.
Incoming relationships
No incoming triples
No other term currently asserts a relationship to this one.